Q: Financial Policy

We are concerned about your health and look forward to helping with your care. Please remember that, as a courtesy to you, we are happy to file your medical insurance, but we must stress to you, the patient, are responsible for the total treatment fee. We are happy to help you inquire about eligibility for Care Credit (health care financing). After 60 days, the remaining balance, after insurance, and all follow up inquiries to insurance become your responsiblity.

Q: What is Orofacial Pain?

A: Orofacial pain is a general term covering any pain which is felt in the mouth, jaws and the face. Orofacial pain is a common symptom, and there are many causes. In the majority of cases orofacial pain results from dental causes (i.e. toothache caused by pulpitis or a dental abscess), but Dr. Mary Charles is here to help you find the cause of your pain that is not explained by a tooth pathology.

Q: What is Oral Medicine?

A: Oral Medicine is the discipline of dentistry concerned with the oral health care of medically complex patients – including the diagnosis and management of medical conditions that affect the oral and maxillofacial region.

Q: Why is Oral Cancer Screening Important?

A: As an Orofacial Pain, Oral Medicine, and Obstructive Sleep Apnea trained dentist, Dr. Mary Charles offers routine oral cancer screenings to you as a patient. Early detection is important. There will be 41,000 Americans diagnosed with oral cancer this year and 12,500 deaths. The death rate from oral cancer is especially high due to late discovery of the disease. The prognosis is more positive with early detection. A patient who does not seek regular continuous care from a dental professional is putting their health at risk by delaying a possible diagnosis in the early stages of oral cancer. We are dedicated to providing this potentially life-saving procedure for you.

Oral Cancer Statistics:

Deaths due to oral cancer equal one person every hour
Death rates are high not due to the difficulty of the diagnosis but due to a late diagnosis
90% success rate if detected early
Three times more common than cervical cancer

Q: What can I expect at my first appointment?

A: Your first appointment will likely be at least an hour as we check your history of symptoms, health history, and complete your evaluation.

Q: Do you accept new patient referrals?

A. Absolutely! Patients and other healthcare providers have given us the compliment of referring their family, freinds and patients to our practice. Thank you for your referrals! Your confidence in our care motivates us to continue to strive for excellence. If you wish to be a new patient, we do not require referrals: we welcome your call for an appointment.

Q: My teeth keep chipping and cracking. What causes this and what can I do about it?

A: Many people who notice chipped or cracked teeth, but don’t remember when the injury occurred, damaged their teeth while they were sleeping. Grinding or clenching your teeth during the night will cause your teeth to chip, crack, and break, even if they don’t have decay.. To keep you from seriously damaging your teeth, we recommend a dental appliance called an occlusal guard. A custom-fitted occlusal guard protects your teeth from grinding and clenching in your sleep. Dr. Mary Charles will take great care in making sure you have a proper fit to prevent pain in your jaw joint.


Q: Can you help with headaches?

We would be happy to help. There are several reasons for headaches. We can try to help you decipher if we can help, or if you need a referral. TMJ Disorders and Obstructive Sleep Apnea are among triggers for headaches.

Q: What type of payment options do you offer to Orofacial Pain/Oral Medicine/and Sleep patients?

A: We accept Care Credit, Credit Cards, personal checks, cash, and are happy to file Medical Insurance. We can only accept Medicare as a DME (Durable Medical Equipment) Provider. This means if you have a Medicare, we do not file it or your secondary insurance, unless you are seeking reimbursement for an Obstructive Sleep Apnea Appliance.

Q: My gums bleed, why is this?

A: If you dentist says you do not have gingivitis or periodontal disease, you may have another disorder that we can help you manage. Call for an appointment today.

Q: Sometimes when I chew I get a sharp pain. What can I do to correct this?

A: Most dental pain brought on by chewing is caused by a fracture (or crack) in the tooth. The pain can be corrected by placing a porcelain crown or with more advanced treatment. You want to correct the pain as soon as possible in order to prevent further damage to the tooth. Pain during chewing can also be related to TMJ Disorder,Salivary Gland blockage,or neuropathic pain. Contact Haigler Dental Care so we can help you get out of pain.

Q: Sometimes I wake up with my jaw/teeth/head hurting? Can you help?

A: If you suffer from headaches, a popping jaw with pain when you open or close your mouth, inability to fully open your mouth, or pain in your jaw joints and muscles, this could signify problems with your Temporomandibular Joint (TMJ). The joint problem may be a result of trauma, complications with your bite, or grinding or clenching your teeth or a combination of these factors. TMD or Temporomandibular Joint Disorder is a condition that affects many people, but the good news is it can often be treated. Based on the severity of your condition, we can recommend a course of treatment that will help alleviate your pain and make your day-to-day activities more pleasant. If you are experiencing or have experienced clicking, popping associated with pain, or pain alone in your jaw joint, ask a Haigler Dental Care team member today if you can schedule an evaluation with Dr. Mary Charles.

Q: What are the symptoms of obstructive sleep apnea and how can you help?

A: Millions of people suffer from sleep apnea. In a patient with sleep apnea, the position of the structures of the mouth or neck obstructs air flow during sleep, causing the patient to snore and to stop breathing for a period of time. The quality of sleep for both the patient and their partner suffers tremendously, and if left untreated, sleep apnea can be very dangerous, leading to systemic diseases such as high blood pressure, diabetes, cardiovascular disease, or even a stroke. Dr. Mary Charles can help patients with sleep apnea overcome their condition. After a sleep study is completed, treatment may include the use of a customized mouthpiece, which comfortably repositions the lower jaw, allowing for clearer breathing and uninterrupted sleep. If you suffer from snoring, ask your team member about sleep apnea treatment today! Haigler Dental Care is located in Greenwood, SC

Q: What are your privacy practices regarding my health information?

A: That is an important question and issue we take very seriously. Please see our Notice of Privacy Practices to learn more about your rights.

Haigler Dental Care
688 By-Pass 72 Northwest
Greenwood, SC
Phone: (864) 229-3310
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